SUMO Articles

5 Reasons People Dither, Dawdle
and Put Things Off. . . . And What To Do About It.

Ever found yourself saying “One of these days I’m going to ………” but then finding ‘one of those days’ never happens? Or find yourself with so much to do but little desire to tackle any of it? What about the time you were determined to stick to your New Years resolution only to find your initial enthusiasm on the wane by January 2nd?

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Going through the Change? What every manager needs to know

Benjamin Franklin once said “There are only two things certain in life, one is death, the other is taxes”. I think if he was alive today, he would add a third, change. The big ‘C’ is now constantly on the agenda both in and outside the workplace. It’s an exciting time to be alive with unprecedented opportunities for discovery and development. Yet there is also a flip side. With change comes uncertainty and anxiety.

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How to Survive and Thrive After a Setback

It’s said the difference between people who succeed and people who fail is how they handle setbacks. We will all suffer setbacks, but whilst one person learns from the experience, the other can be crushed by it. Where one treats a setback as something that comes with the territory, others see it as a reason for quitting.

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Selling with SUMO

Many people in the sales industry will testify to how a particular quote or phrase has made a difference to them. One of my personal favourites is ‘there is no failure only feedback’. And I also smile when I hear ‘success is a matter of luck - ask any failure!’ I cannot take any credit for any of those myself, but here is one I did come up with:

“The most important person you will ever talk to is ………yourself”

Nothing too earth shattering in that, you may say, but how often do you reflect on how your internal conversations influence both your feelings and the actions you take? Let me put it another way. Do you think much about your thinking?

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The Four Great Myths of Customer Service

It was Mahatma Gandhi who said, "Customers are not dependent on us, we are dependent on them". In the last ten years, customer service has finally become a major focus for many organizations, as they wake up to the fact that retaining customers can be just, if not more profitable, than trying to win new ones. However, despite the many books, tapes and seminars around the subject of customer service, many myths still abound. As I work with organizations both in the UK and internationally, four particular myths reoccur.

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